Customer Service Team Leader — Qatar Aircraft Catering Company (Qatar Airways Group)

Company: Qatar Aircraft Catering Company (Qatar Airways Group)

Location: Doha, Qatar

Job Type: Full-time (talent pool)

Reference: 260000C5

Closing Date: 1 November 2026

Salary: Not disclosed on official listing

Summary

The Team Leader supervises airside catering loading for flights: making sure aircraft are loaded accurately and on time to the galley loading plan and food safety standards, checking food temperatures, coordinating handover and sign-off with cabin crew, and managing Customer Service Agents, Loading Assistants and Equipment Operators on airside.

Key Requirements

• High School qualification + minimum 2 years’ job-related experience, OR Bachelor’s degree + minimum 1 year of job-related experience
• Excellent spoken and written English; computer literate (Word, Excel, PowerPoint, Outlook)
• Good knowledge of food safety and airside safety; knowledge of galley loading plans and menu specifications; customer service experience in a customer-facing role
• Arabic an advantage; flexible hours and able to work under pressure

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