Client Care Specialist Jobs in Dubai – Standard Chartered

Client Care Specialist jobs in Dubai are open at Standard Chartered, which is recruiting for a Specialist in its Client Care Unit (Complaint Resolution Unit). The role holder manages and resolves customer complaints with professionalism and efficiency, investigating grievances, working across internal departments and driving improvements in how complaints are handled. No closing date is stated on the official posting, so applications should be made promptly.

Standard Chartered is an international bank with a history of more than 170 years. This is a UAE National role based in Dubai, suited to a customer-focused banking professional with strong analytical skills, excellent communication and an in-depth knowledge of banking products and services.

About Standard Chartered

Standard Chartered describes itself as an international bank, nimble enough to act and big enough for impact. For more than 170 years, it has worked to make a positive difference for its clients, communities and each other. Its purpose is to drive commerce and prosperity through its unique diversity, and its brand promise is to be here for good.

The bank says it values difference and advocates inclusion, and that when you work there you will see how it values behaviours it lists as doing the right thing, never settling and being better together. The Client Care Unit role sits inside that customer service framework, where the quality of complaint handling shapes how customers experience the bank.

Client Care Specialist: role overview

The Specialist joins Standard Chartered as a member of the Complaint Resolution Unit, where their expertise is pivotal in managing and resolving customer complaints with the highest standards of integrity while ensuring compliance with regulatory policies governing complaint handling.

As a key member of the bank’s customer service framework, the Specialist conducts comprehensive investigations into customer grievances, working collaboratively across various internal departments to deliver fair resolutions. Their insights drive improvements in processes and contribute to enhancing the overall customer experience of banking with Standard Chartered. The position also offers the opportunity to influence customer advocacy initiatives and take part in ongoing improvements within a global banking context.

Key responsibilities

The main duties of the role, as stated on the official Standard Chartered posting, are:

• Efficiently manage and execute service operations that support customer requests initiated by front-end teams, ensuring seamless client experiences.
• Conduct customer feedback surveys and maintain accurate Management Information Systems (MIS) records for continuous monitoring and reporting.
• Document and categorise the spectrum of errors, issues and complaints handled to facilitate pattern recognition and resolution tracking.
• Ensure all complaints are resolved within established turnaround times, maintaining transparency and accountability throughout the process.
• Collaborate actively with team members and cross-functional units to align complaint resolution efforts with organisational goals.
• Identify and articulate customer issues clearly, proposing effective solutions tailored to individual circumstances.
• Perform detailed root cause analysis to uncover systemic issues and recommend sustainable process improvements.
• Investigate complex customer complaints thoroughly, escalating when necessary, and coordinating with relevant stakeholders to reach timely resolutions.
• Communicate complaint outcomes clearly, empathetically and professionally, ensuring customers feel heard and valued.
• Provide recommendations for service enhancements based on recurring concerns and customer insights to strengthen overall satisfaction.
• Maintain rigorous quality standards to support a culture of excellence in customer service and complaint management.

Skills and experience

The official posting asks for the following skills and experience:

• Exceptional analytical skills, with the ability to scrutinise complaint details and extract key information to inform effective resolution strategies.
• Excellent verbal and written communication skills to engage confidently with customers and internal teams, ensuring clarity and professionalism at all stages.
• In-depth knowledge of banking products and services, combined with a keen eagerness to stay updated with new offerings and regulations.
• Proven ability to manage sensitive and high-risk complaints with discretion and sound judgement.
• A robust customer-centric approach, demonstrating empathy and commitment to delivering superior service experiences.
• Strong attention to detail to ensure accurate logging, tracking and reporting of complaints and their resolutions.
• Competence in complaint management systems and tools, facilitating efficient case handling and documentation.
• Creative and solution-oriented problem-solving skills to address challenges and improve complaint handling processes.

Qualifications

A bachelor’s degree or graduation is preferred. The posting does not state a minimum number of years of experience, and none is added here. This is a UAE National role, as stated in the job title on the official posting, so applicants should check the nationality requirement on the posting before applying.

What Standard Chartered offers

No salary figure is stated on the official job page, so none is given here. The posting describes what the bank offers only in general terms, in line with its Fair Pay Charter: core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations; time off including annual leave, parental and maternity leave, sabbatical and volunteering leave, along with minimum global standards for annual and public holiday leave combined to 30 days minimum; flexible working options based around home and office locations; and proactive wellbeing support. Candidates who are shortlisted will receive full details of the employment package from Standard Chartered during the recruitment process.

How to apply for the Client Care Specialist job in Dubai

Applications are made through the official Standard Chartered careers site. Candidates should prepare a CV that shows their complaint-handling or customer service experience, their knowledge of banking products and services, and examples of investigating complaints, finding root causes and resolving sensitive cases fairly. No closing date is stated on the official posting, so applications should be submitted promptly.

Apply here on the official Standard Chartered careers page: Specialist, Client Care Unit (UAE National) – Standard Chartered (requisition 58680).

Standard Chartered never charges candidates for recruitment. Job seekers should only apply through the official careers site and should be wary of anyone asking for payment in connection with a Standard Chartered job.

Frequently asked questions

Where is this job based?
Dubai, UAE, at Standard Chartered.

What is the closing date?
None is stated on the official Standard Chartered careers posting (requisition 58680).

What qualifications do I need?
A bachelor’s degree or graduation is preferred. The posting does not state a minimum number of years of experience.

Is this a UAE National role?
Yes. The job title on the official posting is Specialist, Client Care Unit (UAE National).

Is a salary stated?
No. The official posting does not state a salary figure, so none is given here.