Fashion Consultant jobs in Dubai are open at Chalhoub Group, which is hiring a Fashion Consultant for its Michael Kors store at Dubai Mall. The role sits in the group’s Retail & Distribution department and is a full-time, on-site position for someone with prior premium or luxury retail experience. The consultant is responsible for achieving individual and collective sales targets while delivering an exceptional guest experience in one of the world’s busiest luxury shopping destinations. No closing date is stated on the official posting, so applications should be made promptly while the vacancy is live.
Michael Kors is one of the international fashion brands Chalhoub Group represents in the Middle East, and Dubai Mall is the group’s flagship luxury location in the city. A Fashion Consultant there works on the shop floor with high-value clients, builds lasting client relationships, and represents both the brand and the group to some of the most demanding shoppers in the region. It is a role for a polished, commercially minded retail professional who enjoys selling, styling and looking after clients.
About Chalhoub Group
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The group has built its distribution and marketing services around a portfolio of eight owned brands and more than 300 international brands across luxury, beauty, fashion and art de vivre, and has more recently expanded into luxury watches, jewellery and eyewear.
Today the group operates more than 750 experiential retail stores, online and through mobile apps, and employs around 14,000 people across seven countries. It has been ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. The group has also set up “The Greenhouse”, an innovation hub and incubator space for start-ups and small businesses, and has embedded sustainability at the core of its business strategy as a member of the United Nations Global Compact community and a signatory of the Women’s Empowerment Principles.
Working at Chalhoub means working inside a large, structured luxury retail business with clear standards for guest experience, visual merchandising and clienteling. The group states that it offers diverse career paths for those who are extraordinary, every day, with learning and development opportunities and exposure to different assignments within a role or through internal mobility.
Fashion Consultant: role overview
The Fashion Consultant is responsible for achieving individual and collective sales targets while delivering exceptional guest experience, and for supporting the implementation of CRM, CX and other key customer and people initiatives in store. The role combines selling with clienteling, data and store operations: the consultant collects data on customer behaviour, top sellers and slow movers as a key input for business reviews, drives client relationships within an omni-channel approach, and provides pre-buying feedback on products.
It is a commercial role as much as a service role. The consultant is expected to drive sell-throughs within the store, support in-store customer experience initiatives, and provide input on what is working well and what is not working well within the store. The work also covers the operational side of a luxury store: adherence to visual merchandising guidelines and standard operating procedures, click and collect conducted within service-level agreements, and customer data captured properly in line with marketing team requirements.
Key responsibilities
The main duties of the role, as stated on the official Chalhoub Group posting, are:
- Achieve individual and collective sales targets while delivering exceptional guest experience, and support the implementation of CRM, CX and other key customer and people initiatives in store.
- Collect data on customer behaviour, top sellers and slow movers, which is a key input for business reviews.
- Drive client relationships within an omni-channel approach and provide pre-buying feedback on products.
- Drive eNPS through people experience initiatives and culture.
- Ensure adherence to visual merchandising guidelines and standard operating procedures.
- Ensure click and collect orders are conducted within service-level agreements.
- Ensure customer data is properly captured in adherence to marketing team requirements.
- Promote the loyalty program (MUSE) and stay up to date with app offerings.
- Support in-store marketing events and activations, and keep abreast of all brand social media activities and campaigns.
- Drive sell-throughs within the store and support in-store customer experience initiatives.
- Provide input on what is working well and what is not working well within the store.
Requirements and qualifications
Chalhoub Group lists the following requirements for the Fashion Consultant role:
- Strong English communication skills.
- Russian language skills are welcomed alongside English.
- Prior experience with premium or luxury retail.
- Experience with clientelling and a client database is preferred.
The profile suits a candidate who has already sold in a premium or luxury environment and understands what that level of client expects: product knowledge, discretion, attention to detail and follow-through after the sale. Clientelling experience is preferred rather than essential, but a candidate who can show they have built and worked a client book will stand out. Strong English is required for the role, and Russian is an advantage given the clientele that shops luxury fashion in Dubai Mall.
What Chalhoub Group offers
The official posting states that Chalhoub Group offers a competitive benefits package which includes health care, a child education contribution, remote and flexible working policies, and exclusive employee discounts. No salary figure is stated on the official job page, so none is given here.
The group also describes learning and development opportunities and exposure to different assignments within the role or through internal mobility, and says it will help shape the candidate’s journey through enriching experiences. Candidates who are shortlisted will receive full details of the employment package from Chalhoub Group during the recruitment process.
How to apply for the Fashion Consultant job in Dubai
Applications are made through the official Chalhoub Group careers page. Candidates should prepare a CV that shows their premium or luxury retail experience, examples of achieving sales targets, and any clientelling work, together with their language skills. A short note on why Michael Kors and Dubai Mall suit their experience will help the application stand out.
Apply here on the official Chalhoub Group careers page: Fashion Consultant – Michael Kors, Dubai Mall – Chalhoub Group. The posting lists the role in the Retail & Distribution department, based in Dubai, on site.
Chalhoub Group never charges candidates for recruitment. Job seekers should only apply through the official careers portal and should be wary of anyone asking for payment in connection with a Chalhoub Group job.
Frequently asked questions
Where is this job based?
Dubai Mall, Dubai, in the Michael Kors store, within Chalhoub Group’s Retail & Distribution department. The role is on site.
What experience do I need?
Prior experience in premium or luxury retail is required. Experience with clientelling and a client database is preferred.
Do I need to speak Russian?
No. Strong English communication skills are required; Russian language skills are welcomed as an advantage, not a requirement.
Is there a closing date?
No closing date is stated on the official Chalhoub Group posting. Luxury retail vacancies can be filled and withdrawn at any time, so applying sooner rather than later is wise.
Is a salary stated?
No. The official posting does not state a salary figure, so none is given here. It does state that the benefits package includes health care, a child education contribution, remote and flexible working policies, and exclusive employee discounts.
To apply for this job please visit careers.chalhoubgroup.com.
