Arabic French Customer Services Agent Jobs in Doha – Qatar Airways

Arabic French Customer Services Agent jobs in Doha are open at Qatar Airways, which is hiring Customer Services Agents for its Doha Contact Centre to serve French and Arabic speaking customers, while also assisting English-speaking customers. The role provides customer support by telephone, email and web chat, creates and changes reservations, and processes ticket refunds. The closing date is 17 November 2026, so applications should be made before that date.

Qatar Airways is the national airline of Qatar, based at Hamad International Airport in Doha, flying to more than 170 destinations worldwide. Its Doha Contact Centre is the airline’s 5-star customer service hub, where agents handle bookings, changes, refunds and queries from passengers around the world. For this vacancy, the airline is looking for agents who can serve customers in Arabic and French as well as English, reflecting the languages of the passengers who call the centre every day.

About Qatar Airways

Qatar Airways has built its reputation on service quality, winning multiple Skytrax World’s Best Airline awards, and its contact centre is a central part of that reputation. The centre handles reservations, ticketing, refunds, frequent flyer queries and e-commerce support, and agents are trained for five weeks in the classroom followed by four weeks of on-the-job training on the Amadeus system and Qatar Airways products and policies.

New joiners are supported by a team of experts and industry professionals throughout the training journey. The centre works to a 5-star standard: every interaction should leave the customer with their issue resolved and their confidence in the airline intact, whether the contact comes by phone, email or web chat.

Customer Services Agent: role overview

The Doha Contact Centre is hiring Customer Services Agents to be part of its 5-star team. The job holder is responsible for providing exceptional customer support to French and Arabic speaking customers while also assisting English-speaking customers, through different channels of communication such as telephone, email and web chat. The aim is to ensure that customer satisfaction is optimised in every interaction, working closely with the team to deliver top-quality customer service.

The role is both service and sales. Agents respond to inbound calls and queries, sell, up-sell and cross-sell Qatar Airways products and services, create new reservations and change existing ones, quote the correct fares and rules of carriage, issue and re-issue tickets, and process ticket refunds. They also support e-commerce, trade and frequent flyer programme activities, and handle multi-product queries, escalating to Senior Contact Centre staff when appropriate.

Key responsibilities

The main duties of the role, as stated on the official Qatar Airways posting, are:

• Respond professionally to inbound calls from customers and queries.
• Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
• Create new reservations and make changes to existing reservations.
• Provide quotes on the correct fares and rules of carriage, and handle issuance and re-issuance of tickets.
• Handle multi-products and services as required and escalate queries to Senior Contact Centre staff when appropriate.
• Support e-commerce, trade and frequent flyer programme activities.
• Process ticket refunds.

Training is a formal part of the role. On joining, the agent undergoes five weeks of classroom training and four weeks of on-the-job training on the Amadeus system, the global distribution system used for reservations and ticketing, and on Qatar Airways products and policies. A team of experts and industry professionals supports new joiners through the whole training journey.

Requirements and qualifications

The official posting states the role is for a highly motivated and customer-oriented individual. The language requirement is specific: the agent must be able to serve French and Arabic speaking customers, while also assisting English-speaking customers. Candidates should therefore be fluent in Arabic and French, with strong English as well.

Beyond language, the role calls for professional telephone manner, the ability to handle reservations and ticketing accurately, and the judgement to know when a query should be escalated to Senior Contact Centre staff. Experience in a contact centre, reservations or customer service role is an advantage, and a willingness to complete the full training programme on the Amadeus system is essential.

What Qatar Airways offers

No salary figure is stated on the official job page, so none is given here. The posting states that successful candidates will receive a competitive salary package, travel benefits, annual leave and other benefits applicable as per local labour law. Full details of the employment package are provided by Qatar Airways during the recruitment process.

How to apply for the Customer Services Agent job in Doha

Applications are made through the official Qatar Airways careers portal. Candidates should prepare a CV that shows their Arabic and French language ability, their English communication skills, and any contact centre, reservations or customer service experience. The closing date is 17 November 2026 (the posting was published on 27 October 2026), so interested candidates should apply before that date.

Apply here on the official Qatar Airways careers page: Customer Services Agent – Arabic and French Speaker, Qatar Airways (job reference 68559).

Qatar Airways never charges candidates for recruitment. Job seekers should only apply through the official careers portal and should be wary of anyone asking for payment in connection with a Qatar Airways job.

Frequently asked questions

Where is this job based?
Doha, Qatar, in the Qatar Airways Doha Contact Centre.

What languages do I need?
Arabic and French, to serve French and Arabic speaking customers, plus English to assist English-speaking customers.

What training is provided?
Five weeks of classroom training and four weeks of on-the-job training on the Amadeus system and Qatar Airways products and policies.

What is the closing date?
17 November 2026, as stated on the official Qatar Airways posting.

Is a salary stated?
No. The official posting does not state a salary figure, so none is given here.