Airport Service Agent Jobs in Dubai – Emirates

Airport Service Agent jobs in Dubai are open at Emirates, which is recruiting for an Airport Service Agent in the Transport Services team at Dubai International Airport. The role provides a quality service to Emirates passengers in line with company commercial and safety standards, covering check-in and premium passenger services. No closing date is stated on the official posting, so applications should be made promptly while the vacancy remains open.

Emirates Airport Services is responsible for a wide range of critical functions, both above and below the wing, that keep one of the world’s busiest international airports running efficiently, safely and on schedule. As the world’s largest international airline, Emirates’ airport operations are among the most dynamic in the industry, and the Airport Service Agent is at the centre of them: the person passengers meet at check-in, the person who spots a family that needs help, and the person who keeps premium passengers moving smoothly.

About Emirates

Emirates was founded in 1985 in Dubai and now flies to more than 140 destinations across six continents. Its hub at Dubai International Airport handles millions of passengers every month, and the Airport Services team is responsible for making sure each of them is checked in, assisted and boarded safely and on time. The team works around the clock in a fast-paced environment where service quality and safety standards are checked constantly.

Working in Airport Services means working as part of a large, multicultural team of more than 170 nationalities. Agents are expected to maintain the professional image of Emirates at all times, including adhering to corporate grooming and presentation standards, and to build positive working relationships with colleagues, peers and managers so the operation runs as one team.

Airport Service Agent: role overview

As an Airport Service Agent in the Transport Services team, the job holder provides a quality service to Emirates passengers in accordance with company commercial and safety standards and procedures, so that Emirates services are delivered in a consistent and efficient manner. The work covers two main areas: check-in and premium services.

At check-in, the agent assists passengers proactively, manages queues, helps staff passengers and families, and identifies passengers with special requirements so they are handled efficiently. In premium services, the agent assists premium passengers in a timely and efficient manner, operates the devices and systems used by the Premium Services team, and uses customer profiles, preferences, travel history and onward journey details to anticipate needs and provide a personalised service.

Key responsibilities

The main duties of the role, as stated on the official Emirates posting, are:

• Provide consistently high-quality service to both internal and external customers, ensuring a professional, welcoming and customer-focused experience.
• Deliver a high standard of service that minimises valid customer complaints regarding the quality of service provided.
• Maintain the professional image of Emirates by consistently adhering to all applicable corporate grooming and presentation standards.
• Build and maintain positive, professional relationships with colleagues, peers and managers.
• Work collaboratively as part of a team to ensure operational efficiency and a seamless customer experience.
• At check-in: fully comply with all Standard Operating Procedures, as well as applicable travel, security, safety and operational regulations; provide proactive assistance to passengers, including managing queues, assisting staff passengers, supporting families and identifying passengers with special requirements; monitor service delivery against agreed operational standards and keep passengers informed of any delays, disruptions or irregularities; assess the handling requirements of different passenger categories and ensure appropriate special services, facilities and assistance are provided; provide operational cover for other roles when required, including undertaking “Act Up” responsibilities to support operational continuity.
• In premium services: proactively assist premium passengers and ensure they are handled in a timely, efficient and professional manner; operate devices and systems used by the Premium Services team and complete relevant administrative tasks accurately and efficiently; proactively familiarise yourself with customer profiles, preferences, travel history and onward journey details to anticipate customer needs and provide a personalised service; maintain a high level of attention to detail when assisting premium customers, ensuring their expectations are met.

Requirements and qualifications

To be considered for the role, candidates must meet the requirements stated on the official posting:

• Minimum 2 years of experience in a customer service role.
• Proficiency in spoken and written English.
• Proficiency in spoken and written Arabic is preferred.
• Demonstrated behavioural competencies.
• Strong communication, interpersonal and customer service skills.

The recruitment process includes a HireVue video interview, in which shortlisted candidates share more about their experience and career aspirations, followed by interviews with hiring managers for those who progress. Candidates should make sure their CV is up to date before applying through the Emirates Group careers website.

What Emirates offers

No salary figure is stated on the official job page, so none is given here. The posting states that the role is based in Dubai and that employees enjoy attractive salary and travel benefits exclusive to the industry, including discounts on flights and hotel stays around the world. Full details of the employment package are provided by Emirates during the recruitment process.

How to apply for the Airport Service Agent job in Dubai

Applications are made through the official Emirates Group careers portal. Candidates should prepare a CV that shows at least two years of customer service experience, their English language ability, and any Arabic language skills. No closing date is stated on the posting, which was published on 1 October 2026, so interested candidates should apply while the vacancy is still listed.

Apply here on the official Emirates Group careers page: Airport Service Agent – Transport Services, Emirates (job reference 26383).

Emirates never charges candidates for recruitment. Job seekers should only apply through the official careers portal and should be wary of anyone asking for payment in connection with an Emirates job.

Frequently asked questions

Where is this job based?
Dubai International Airport, Dubai, UAE, within the Emirates Airport Services Transport Services team.

What experience do I need?
A minimum of 2 years of experience in a customer service role, plus proficiency in spoken and written English. Arabic is preferred but not required.

What does the job involve?
Check-in duties and premium passenger services for Emirates passengers, including assisting families and passengers with special requirements and keeping passengers informed during delays and disruptions.

Is a closing date stated?
No. The official posting, published on 1 October 2026, does not state a closing date.

Is a salary stated?
No. The official posting does not state a salary figure, so none is given here.