Customer Service Roles

Customer Service Roles at the Emirates Group in Dubai, United Arab Emirates are now open for applications, offering a strong opportunity for anyone searching for jobs in Dubai and wider Gulf jobs in aviation and travel. The Emirates Group is hiring now across airport operations, its Marhaba meet-and-assist service, and its contact centre, so candidates with a passion for helping travellers can apply online through the official employer page linked at the end of this post.

This post covers one of the latest emirates customer service jobs in dubai openings listed on GulfCareers.ae — read the full details below and apply through the official employer link. More emirates customer service jobs in dubai are added on GulfCareers.ae every week, so check back regularly if this role is not the right fit.

About the Role

These Customer Service Roles bring together several front-line and customer-facing positions under one recruitment drive in Dubai. Depending on where you are placed, you could be based at Dubai International Airport supporting Emirates and dnata operations, working with Marhaba to give passengers a more personal level of assistance, or joining the contact centre team that supports customers before and after they travel. Although the day-to-day setting differs, the purpose is the same: to make each customer’s journey smoother, clearer, and more reassuring.

New joiners do not step straight into the role without preparation. Successful applicants first complete a training programme that covers the systems used in the job and the customer service skills needed to handle real situations with confidence. That training helps you understand booking and airport processes, how to communicate clearly under pressure, and how to respond when plans change or a passenger needs extra support.

Both full-time and part-time opportunities are available, which makes this recruitment relevant to a wide range of applicants. Some people will be looking for a long-term career path in aviation, while others may want flexible hours that fit around other commitments. In either case, you will be part of a busy, multicultural environment where teamwork matters, because delivering a consistent experience for travellers depends on colleagues across check-in, boarding, arrivals, and customer support working closely together. New emirates customer service jobs in dubai appear regularly — follow GulfCareers.ae so you do not miss the next opening.

Key Responsibilities

• Airport Customer Service Agents welcome travellers at the airport and guide them through the main stages of their journey, including check-in, boarding, arrivals, and baggage services, while keeping queues moving and information clear.
• Airport teams give particular attention to passengers who may need additional support, such as families travelling with children, unaccompanied minors, passengers connecting to another flight, and anyone who requires extra help to travel comfortably.
• Marhaba Service Agents provide a more personal, hosted style of assistance, meeting guests at important points in the airport journey and supporting them through check-in, immigration, boarding, and baggage areas.
• Within the Marhaba service, agents also look after VIP customers and families with dedicated care, anticipating their needs and making sure their time in the airport feels calm and well organised.
• Contact Centre Customer Sales and Service Consultants respond to customer queries across different communication channels, offering accurate information and a helpful, professional tone in every interaction.
• Contact centre consultants help customers plan their travel, talk through options, and make suitable arrangements, while also resolving problems in real time when something has gone wrong or a traveller needs urgent assistance.
• Across all three areas, staff are expected to represent the Emirates Group professionally, follow procedures carefully, and work as part of a team to solve issues quickly for the customer.

Requirements and Qualifications

• Fluency in spoken and written English is essential for every position, as you will be communicating with international travellers and colleagues throughout the working day, and knowledge of another language is considered a plus.
• Applicants should hold A-levels or a high school certificate, providing the educational foundation needed for training, written communication, and working with computer-based systems.
• Strong interpersonal skills are important, along with a genuine customer service mindset, patience, and the ability to stay polite and helpful even when passengers are tired, rushed, or frustrated.
• Candidates for front-line roles must be willing to work shifts, because airport and contact centre operations run beyond standard office hours, and must be willing to wear a uniform where the role requires it.
• Good PC skills are needed, including confidence using Microsoft Word, Microsoft Excel, and email, as well as learning internal systems during training.
• For the Contact Centre role specifically, proficiency in English plus at least one additional language from Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, or Portuguese is required, together with fast and accurate typing for messaging-based customer work.

This type of role suits people who enjoy working with the public and who get satisfaction from solving problems for others. If you are organised, calm under pressure, comfortable speaking to people from many different backgrounds, and interested in building experience in aviation, hospitality, or travel services, you could be a good fit. Previous customer-facing experience can help you settle in, but the qualities that matter most day to day are communication, reliability, teamwork, and a willingness to learn new systems and procedures. Candidates looking for emirates customer service jobs in dubai should apply early, as popular vacancies with leading employers close quickly.

About the Company

The Emirates Group is one of the best-known aviation and travel groups based in Dubai, and it includes Emirates Airline, dnata, and the Marhaba brand among its businesses. Emirates is widely recognised as a major international airline connecting Dubai with destinations across the world, while dnata provides ground handling and travel-related services in many markets. Marhaba is known for its meet-and-assist services, which are designed to make airport journeys easier for passengers.

Working for a group of this scale means joining an organisation with a strong international profile and a diverse workforce. Its operations bring together people from many nationalities and professional backgrounds, all focused on supporting air travel and the customers who rely on it every day. GulfCareers.ae lists verified emirates customer service jobs in dubai taken from official employer pages only — never from unofficial agents.

Working in Dubai

Dubai is one of the region’s leading centres for aviation, tourism, and international business, and it offers jobseekers a modern, well-connected city with a large expatriate community. For customer service professionals, it provides experience in a truly global environment, where you will meet travellers from around the world and develop skills that are valued across the Gulf and beyond.

As with any move or new job, applicants should review the employer’s official information about the role and its terms before applying, and make their own enquiries about living arrangements and personal circumstances. You will find more emirates customer service jobs in dubai listed on GulfCareers.ae as soon as employers announce them.

Salary and Benefits

The employer has not published a specific salary figure for these roles. The official page states that an attractive salary paid in UAE dirhams is offered, together with travel benefits that are distinctive to the airline industry, including discounts on flights and hotel stays worldwide. Full details of pay and benefits for a specific position will be confirmed by the employer during the hiring process. If this role is not the right fit, you can browse other emirates customer service jobs in dubai on GulfCareers.ae and apply for free.

How to Apply for Emirates Customer Service Jobs in Dubai

If you meet the requirements above and would like to be considered, please submit your application through the Emirates Group’s official careers portal using the link below. Make sure your CV is up to date, highlights your language skills and any customer service experience, and clearly shows your education and computer skills. Applications should only be made through the official employer page, where you can also check the current status of the vacancy. Applying for emirates customer service jobs in dubai through GulfCareers.ae is always free — you never pay a fee to apply.

Apply here: Apply on the official employer page

You can also browse the latest emirates customer service jobs in dubai and other Gulf vacancies on our All Jobs page.

GulfCareers.ae is not the employer and never charges applicants a fee. Apply only through the official employer link in this post.