IFEC Quality Specialist (Qatar Airways)

Anyone searching for quality specialist jobs in doha in aviation technology should look closely at this vacancy. Qatar Airways is hiring an IFEC Quality Specialist for its Product Development and Design team, based in Doha. The post sits in the airline’s Corporate and Commercial family, was posted on the official Qatar Airways careers site on 1 November 2026 under reference 234747, and applications close on 15 November 2026.

What makes this opening stand out among quality specialist jobs in doha is its subject matter. IFEC stands for in-flight entertainment and connectivity — the Wi-Fi, portals and digital services passengers use on board. The specialist is the person who checks that those systems actually perform: tracking service levels across different aircraft fleets, testing the passenger portal, analysing supplier performance against agreed service levels, and feeding the findings into continuous improvement of the connectivity experience.

About the Role

The IFEC Quality Specialist is responsible for detailed performance, usage and SLA compliance reporting, regular quality checks, and monitoring how effective the connectivity systems are across the fleet. The role works closely with engineering teams and external suppliers to spot and resolve connectivity problems, confirm that services are delivered as contracted, and support improvement work that makes the passenger connectivity experience better.

In day-to-day terms, quality specialist jobs in doha of this kind combine data work with hands-on testing. One part of the week is spent in performance portals and supplier dashboards, analysing bandwidth use, session trends and uptime. Another part is spent physically validating what passengers see: Wi-Fi login flows, portal content, digital menus and how the portal responds when a passenger interacts with it, on different aircraft types.

The role also connects several teams. Cabin crew and flight operations need to know about portal updates and connectivity restrictions, customer care needs clear reporting on refund claims caused by connection failures, and finance needs invoices checked against what suppliers actually delivered. The specialist sits in the middle of that flow, turning raw system data into reports that managers can act on.

Key Responsibilities

The main duties attached to this post, and to senior quality specialist jobs in doha in a technology setting, include the following:

• Monitor performance portals and supplier dashboards for each connectivity system daily and weekly, tracking service status, performance metrics and incident logs across aircraft types
• Produce monthly and quarterly performance reports covering bandwidth usage, user session trends and service uptime, broken down by aircraft type, supplier and route network
• Analyse SLA compliance for each supplier by comparing actual performance against contractual KPIs such as minimum availability and latency, escalating discrepancies and persistent problems to management and vendor contacts
• Maintain data dashboards and automated reports that present IFEC quality performance, usage insights and refund case volumes in a clear visual format for management
• Carry out routine quality checks and validation tests on IFEC portals across fleets, including Wi-Fi login flows, portal content access, digital menu accuracy and responsiveness
• Functionally test new or updated digital features, content and layout changes on the passenger portal, confirming successful deployment across aircraft configurations and reporting bugs or inconsistencies
• Work with aircraft engineering teams to gather technical feedback and support maintenance actions that restore or improve IFEC functionality
• Coordinate with suppliers to share technical findings, confirm service delivery, track resolution timelines and hold regular performance review meetings with documented outcomes
• Keep cabin crew and flight operations informed about portal updates, digital menu changes and connectivity restrictions, including regional limitations caused by regulations or supplier outages
• Liaise with customer care to collect passenger feedback, analyse refund claims caused by connectivity failures, and compile a monthly issue and resolution report showing key drivers and supplier accountability
• Gather digital assets and operational input from internal stakeholders such as marketing for portal updates and supplier system configurations
• Review and validate monthly supplier invoices against actual service performance, usage and contracted SLA delivery, flagging discrepancies and supporting finance in resolving billing issues
• Document ongoing issues, test results, change logs and supplier communications so records are audit-ready, and stay current with emerging IFEC and satellite communication technologies to recommend system improvements

Requirements

Qatar Airways sets a clear profile for its quality specialist jobs in doha, and for this post you will need the following:

• A Bachelor’s degree or equivalent, with a minimum of four years of job-related experience
• At least two years of experience working with IFEC systems inside an airline or aviation communications environment
• Strong analytical and reporting skills, with proficiency in Excel and PowerPoint
• Experience working with SLAs, performance dashboards and supplier portals
• Knowledge of in-flight connectivity technologies and digital passenger platforms
• Excellent communication and coordination skills, and the ability to work effectively across cross-functional teams
• Strong problem-solving skills, with a high level of accuracy and attention to detail
• An understanding of aviation safety, compliance and data protection standards

The employer also looks for experience with major IFEC suppliers such as Panasonic, Thales, Viasat or SITAONAIR, and familiarity with aircraft systems and the operational environment in which IFEC solutions are deployed. Certification or training in data analysis, quality management or IT systems, experience in supplier performance management, contract monitoring or SLA oversight, and an understanding of regional connectivity regulations — including coverage restrictions and data usage requirements — will all strengthen an application.

About the Company

Qatar Airways is the national airline of Qatar, based in Doha, and its Product Development and Design team shapes the products passengers experience on board, including the entertainment and connectivity offer. Roles advertised alongside quality specialist jobs in doha for the airline often sit close to both technology suppliers and the operation itself. This vacancy appears on the airline’s official careers portal under reference 234747, in the Corporate and Commercial job family.

Working in Doha

Doha is Qatar’s capital and the airline’s home hub, with a modern international airport and one of the largest aviation communities in the Gulf. For specialists, quality specialist jobs in doha offer the chance to work on systems used by millions of passengers across a global route network, without leaving a city that provides extensive schools, healthcare, shopping and leisure facilities, and direct flights to most major destinations. The climate is warm for most of the year, and the working environment at the national carrier is international and English-speaking.

Salary and Benefits

Qatar Airways does not publish a salary figure or a benefits list for this role, and no amount is stated in the official advertisement. Because no pay details are published, do not rely on estimates shown on third-party websites. If you are shortlisted and reach the offer stage, ask for the complete package in writing — the salary, leave entitlement and any allowances or travel benefits — so every element of the offer is confirmed clearly before you accept.

How to Apply for Quality Specialist Jobs in Doha

Applications close on 15 November 2026, so there is only a short window to apply. If you are comparing quality specialist jobs in doha, this role suits someone who can show both sides of the work: solid reporting and SLA analysis, and practical experience of IFEC systems in an airline environment. Tailor your CV to evidence your Excel and dashboard work, the suppliers you have dealt with, and the fleets or platforms you have tested. Apply through the official portal before the deadline, because quality specialist jobs in doha with the national airline, at this level of specialisation, attract strong competition.

Apply here: Apply on the official employer page

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