Shop Supervisor

Shop Supervisor jobs in Doha, Qatar with Qatar Duty Free are hiring now for experienced retail team leaders who want to work inside one of the world’s most exciting airport shopping environments. Qatar Duty Free, part of the Qatar Airways Group, is recruiting a Shop Supervisor for its stores at Hamad International Airport in Doha, Qatar.

This post covers one of the latest shop supervisor jobs in doha openings listed on GulfCareers.ae — read the full details below and apply through the official employer link.

If you are looking for jobs in Qatar, duty free retail jobs, or Gulf jobs that combine sales, customer service and team leadership, this vacancy deserves a close look. You can apply online through the official Qatar Airways Group careers page linked at the end of this post, requisition 2600005U. More shop supervisor jobs in doha are added on GulfCareers.ae every week, so check back regularly if this role is not the right fit.

About the Role

The Shop Supervisor works on the shop floor at Hamad International Airport, supporting the Duty Manager with the daily running of a duty free store. This is a hands-on supervisory position in a fast-moving travel retail setting, where passenger flow changes through the day and the team must keep service, presentation and sales performance consistently high.

At the centre of the role are three priorities: driving sales, delivering excellent customer service, and presenting merchandise to a high standard. The supervisor helps to organise the day — who is working where, whether the tills are ready, whether stock is in place — while also leading by example with customers. Guiding, coaching and motivating the sales assistants to meet their daily targets is a key part of the job, as is keeping communication clear between shifts so that nothing is lost at handover.

Qatar Duty Free’s operation at Hamad International Airport is on an unusually large scale, described by the employer as one of the largest duty free areas in the world, with more than 90 boutiques and stores and over 30 restaurants and cafes. For a retail supervisor, that scale means strong systems, a genuinely international customer base and an environment where good supervisors can build a serious career in travel retail within the wider Qatar Airways Group. New shop supervisor jobs in doha appear regularly — follow GulfCareers.ae so you do not miss the next opening.

Key Responsibilities

• Supporting the Duty Manager to organise the daily needs of the shop, including staffing cover, cash handling and stocking arrangements, so that sales opportunities are maximised and company procedures are always followed.
• Allocating sales staff to the right areas of the store, keeping an eye on stock levels throughout the shift and raising any stock concerns promptly to keep shelves well filled and available for customers.
• Carrying out random spot checks on tills each day, watching for and monitoring cash discrepancies among sales assistants, and helping to keep stock shrinkage within the agreed budget.
• Training new members of the sales team while they work on the shop floor, building their customer service skills and their knowledge of the products they are selling.
• Coordinating shift handover briefings together with the Duty Manager, covering outstanding tasks, the condition of the store, sales performance and staffing coverage for the next shift.
• Completing closing procedures correctly, including for tills, stock condition, merchandising and visual presentation standards, and processing sales returns and void slips strictly in line with standard operating procedures.
• Authorising staff discounts in accordance with the company’s monthly purchase-limit policy, applying the rules fairly and accurately.
• Handling guest feedback and complaints in a professional manner, passing them on to the Duty Manager or Retail Manager as appropriate, and making sure the whole team is briefed on current promotions and new product launches.

Requirements and Qualifications

• The ability to lead and supervise a shop-floor sales team in a busy retail environment, setting a positive example for service, punctuality and presentation.
• Confidence with cash handling, till procedures and stock control processes, including dealing with discrepancies and following set procedures for returns and voids.
• A strong customer service focus, with the communication skills needed to deal with international travellers, resolve straightforward complaints and keep guests satisfied.
• An understanding of merchandising and visual standards, and the attention to detail needed to keep a premium duty free store looking its best throughout the day.
• The ability to train and motivate colleagues, brief a team clearly and work closely with a Duty Manager as part of a structured shift pattern in an airport setting.

For clarity, the official Qatar Duty Free job page for this requisition does not publish a separate formal list of qualifications. The requirements above reflect the nature of the supervisory role as described by the employer. Applicants should check the official page linked below for any updates before applying.

This role suits a retail supervisor, senior sales assistant or team leader who is ready to step into — or continue in — duty free retail with a global group. It will particularly appeal to candidates who enjoy leading from the front, who are comfortable with targets, cash and stock responsibility, and who want the energy of an international airport rather than a conventional high-street store. Experience in travel retail, airport retail or premium customer-facing retail is the natural background for this kind of position. Candidates looking for shop supervisor jobs in doha should apply early, as popular vacancies with leading employers close quickly.

About the Company

Qatar Duty Free is the retail arm of the Qatar Airways Group and operates the duty free shopping offer at Hamad International Airport in Doha. The Qatar Airways Group is one of the world’s best-known aviation groups, headquartered in Doha, and Hamad International Airport is its home hub and Qatar’s principal international gateway.

Within that setting, Qatar Duty Free manages an extensive collection of boutiques and stores offering categories such as beauty, fragrance, fashion, watches, jewellery, confectionery and gifts, alongside a wide choice of restaurants and cafes. Working for Qatar Duty Free means working to the standards of a global aviation group, serving passengers from all over the world in a flagship airport environment. GulfCareers.ae lists verified shop supervisor jobs in doha taken from official employer pages only — never from unofficial agents.

Working in Doha

Doha, the capital of Qatar, is one of the Gulf’s main centres for aviation, business and international events, and Hamad International Airport is a major global hub connecting passengers between Europe, Asia, Africa and beyond. English is widely used at work, especially in aviation and retail, and the city offers modern infrastructure, housing, healthcare and shopping for its large international workforce.

Airport roles typically involve shift work covering early, late and weekend flights, so applicants should be ready for a roster that follows passenger demand. As with any move to Qatar, the employer will guide successful candidates through the formal hiring and authorisation steps during recruitment. You will find more shop supervisor jobs in doha listed on GulfCareers.ae as soon as employers announce them.

Salary and Benefits

Qatar Duty Free has not published a salary figure for this Shop Supervisor vacancy on the official job page. No pay or benefits details are stated in the employer’s listing for this requisition, so applicants should wait for confirmed information from Qatar Airways Group during the hiring process and should not rely on salary figures quoted by any third party or agent. If this role is not the right fit, you can browse other shop supervisor jobs in doha on GulfCareers.ae and apply for free.

How to Apply for Shop Supervisor Jobs in Doha

To be considered, apply directly through the official Qatar Airways Group careers page using the link below. Read the full vacancy details on that page before submitting, complete the application in the employer’s own system, and do not pay any person or agency in connection with this job.

Apply here: Apply on the official employer page

Closing date: 30 November 2026

This requisition (2600005U) was posted on 1 November 2026. Apply before the closing date shown, as late applications may not be accepted by the employer’s system.

You can also browse the latest shop supervisor jobs in doha and other Gulf vacancies on our All Jobs page.

GulfCareers.ae is not the employer and never charges applicants a fee. Apply only through the official employer link in this post.