AOG Desk Front Officer

FedEx Logistics is hiring an AOG Desk Front Officer for its operation in Dubai, United Arab Emirates, a specialist position for experienced logistics professionals looking for senior logistics jobs in Dubai. The AOG desk handles Aircraft on Ground situations, where an aircraft cannot fly until a critical part arrives, so every shipment is urgent and every decision counts. This role, reference RC785902 under role code AEP014, is hiring now, and qualified candidates can apply online through the official FedEx careers link at the end of this post. Within the wider Gulf jobs market, genuine AOG experience is a niche and valued specialism, and this opening is aimed firmly at experienced hires rather than entry-level applicants.

About the Role

The AOG Desk Front Officer is the person customers call when time has almost run out. Airlines and maintenance providers contact the desk with urgent requests for aircraft parts, and you will build the best possible transport plan for each one, weighing speed and service against competitiveness and cost. A delay of a few hours can keep an aircraft on the ground, so the role demands calm judgement under real pressure.

Day to day, you will coordinate national and international shipments from start to finish. That includes creating shipment files in the F.A.S.T system, instructing and supervising Back Officers, and tracking each AOG movement in real time through loading, pickup and final delivery. You will also act as an adviser to customers, explaining restrictions that affect their shipment — whether caused by weather, geopolitical events or trade compliance rules — and keeping them updated as the situation develops.

Commercial and administrative accuracy matters too. You will negotiate with carriers and suppliers, validate quotes before they are issued, check transport documents and files against checklists, update IT tools, follow up with the wider FedEx network and manage dispute cases when something goes wrong. The desk operates 24 hours a day, every day of the year, so the role works in shifts and can include on-call duty from home.

Key Responsibilities

– Handle urgent customer requests at the AOG desk and design the best transport solution for time-critical aircraft parts, balancing service quality, competitiveness and cost
– Coordinate the full shipment process for national and international movements from booking to final delivery
– Create and manage shipment files in the F.A.S.T system, and instruct and supervise Back Officers handling supporting tasks
– Track AOG shipments in real time, monitoring loading, pickup and delivery and reacting quickly to any disruption
– Advise customers on restrictions affecting their shipments, including weather, geopolitical issues and trade compliance, and keep them updated in real time
– Negotiate with carriers and suppliers, validate quotations, and check transport documents and files carefully against the required checklists
– Update IT tools with accurate shipment information, follow up with the FedEx network, and manage dispute cases through to resolution

Requirements and Qualifications

– Six to eight years of experience in the logistics industry is required for this senior role
– A good understanding of international, multi-modal logistics, together with knowledge of international air transport regulations, Incoterms and customs processes
– Business-level English, across reading, writing and speaking, is required; Arabic is a plus for the Dubai desk
– A driving licence is necessary, and personal vehicle autonomy is required
– The desk operates 24/7/365, so you must be able to work shifts covering weekends, nights and public holidays; shift work beyond normal hours is paid extra in accordance with local labour law, and on-call duty from home may be required
– Strong problem-solving skills, accuracy with documentation, and the ability to stay calm and decisive when a customer’s aircraft is waiting for a part

This role suits a seasoned logistics coordinator or freight professional who has already handled time-critical or aviation-related shipments and wants to specialise further. It will fit candidates who understand multi-modal international transport deeply, communicate confidently with customers in difficult moments, and accept the reality of shift work in a desk that never closes. With six to eight years of industry experience required, it is not suitable for fresh graduates, but for the right specialist it offers a senior seat inside one of the world’s best-known logistics networks.

About the Company

FedEx is one of the world’s largest transportation and logistics companies, known globally for its express delivery network and its long history in aviation-linked logistics. FedEx Logistics is the group’s logistics arm, providing freight forwarding and supply chain solutions for industries where timing is critical, including aviation. Its Dubai presence connects the Middle East with the company’s worldwide network, serving customers who depend on fast, reliable international movements.

Working in Dubai

Dubai is one of the world’s great logistics hubs, built around major international airports, the Jebel Ali port and free zones that host regional headquarters for global transport companies. Logistics jobs in Dubai benefit from this concentration of airlines, freight forwarders and maintenance providers, which is exactly the customer base an AOG desk serves. The workforce is highly international, English is the standard business language, and salaries in the UAE are generally free of income tax. For aviation logistics specialists, Dubai offers some of the busiest and most varied work anywhere in the Gulf jobs landscape.

Salary and Benefits

FedEx has not published a salary for this AOG Desk Front Officer position on its official listing. The official page does confirm that weekend, night and public holiday shifts are paid extra in accordance with local labour law. The full salary and benefits package will be confirmed by the employer during the hiring process.

How to Apply

To apply for this AOG Desk Front Officer vacancy, use the official FedEx careers link below. It opens the employer’s application page for reference RC785902, where you can submit your application directly to FedEx Logistics. Candidates should make sure their CV clearly evidences the required six to eight years of logistics experience.

Apply here (official employer page): https://careers.fedex.com/aep014-aog-desk-front-officer/job/BF749C2DF045D0BDA7623594B0CB7731

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