Retail Banking Officer – Credit Cards (UAE Nationals) – Emirates NBD

UAE nationals searching for banking jobs in dubai should look closely at this Retail Banking Officer – Credit Cards vacancy at Emirates NBD, because this post has been created specifically for Emirati talent. The role is open to UAE nationals only, so please check your eligibility before applying. It is based at the Emirates NBD Head Office on Baniyas Road, Deira, Dubai, and it was posted on the bank’s official careers portal on 3 November 2026. Applications close on 21 November 2026, so interested candidates should not delay.

The vacancy sits within the UAE Government’s strategy of empowering and developing nationals, and Emirates NBD states that it is committed to providing opportunities for UAE Nationals in Retail Banking. Previous banking experience is not required, which makes it stand out among banking jobs in dubai aimed at nationals who are starting their careers. The position is full time, sits in the Customer Relationship job category (Job Identification 66032), and supports the bank’s credit card business, from the first customer conversation through to a completed application.

About the Role

The Retail Banking Officer supports Emirates NBD’s credit card business by identifying and assisting customers who are interested in credit cards. You will guide customers through the application process and give them responsible, understandable information on card features, eligibility, pricing and fees, so that every customer can make a decision with clear facts in front of them.

Day to day, you will build a pipeline of prospective credit card customers through the bank’s approved channels, referrals, campaigns and employer relationships. You will collect and verify customer information and documents, submit complete applications, and follow up on application status and any outstanding requirements. Keeping customers informed is part of the rhythm of the job: answering routine questions, updating customers on progress and escalating complaints or complex matters promptly to the right team.

The role also supports payroll acquisition through employer engagement and employee account opening, and you will identify cross-sell opportunities among payroll and other customers and refer them appropriately. Clear boundaries are built into the post. Officers work to assigned sales and conversion targets, but always while prioritising customer suitability, fair treatment and accurate information. This role does not make credit approval decisions, and you must never promise a customer approval, pricing, limits or timelines. For nationals who want a disciplined, customer-facing start in banking, this is one of the more structured entry points among banking jobs in dubai.

Key Responsibilities

• Build a pipeline of prospective credit card customers through approved channels, referrals, campaigns and employer relationships
• Understand customer needs and explain credit card features, eligibility, pricing, fees, benefits and key terms in plain language
• Work toward assigned sales and conversion targets while prioritising customer suitability, fair treatment and accurate information
• Collect and verify customer information and documents, submit complete applications and follow up on status and outstanding requirements
• Keep customers informed, answer routine questions and promptly escalate complaints or complex requests
• Support payroll acquisition through employer engagement and employee account opening
• Identify cross-sell opportunities among payroll and other customers and refer them appropriately
• Follow all KYC, AML, sanctions, fraud-prevention, data-protection and information-security policies
• Maintain accurate lead, activity and application records, and complete mandatory training and certifications on time
• Respect role boundaries — never make credit approval decisions or promise approval, pricing, limits or timelines

Requirements and Qualifications

• Open to UAE nationals only — this post forms part of the national strategy for empowering and developing UAE talent
• A high school diploma as a minimum; a bachelor’s degree or equivalent is preferred
• Previous banking experience is not required — customer service, sales, internships, projects or extracurricular experience is an advantage
• Clear spoken and written communication, with the confidence to approach and assist customers
• Comfort with basic calculations, digital forms, email and data entry
• A responsible, organised and customer-focused approach, with strong attention to detail and a willingness to learn
• Integrity, respect for confidentiality, and the confidence to raise concerns when something does not look right

This role suits a UAE national who is at the start of a banking career — a recent graduate, or someone with customer service or sales experience from any sector who wants to move into a major bank. If you are comparing entry-level banking jobs in dubai that do not demand previous banking experience, this vacancy is designed for exactly that stage. It will fit someone who enjoys speaking with customers, explains things patiently and honestly, keeps careful records, and wants the training and structure that come with a large, regulated institution.

About the Company

Emirates NBD is one of the region’s most recognisable banking brands and a leading bank in the UAE, serving millions of customers across personal, business and corporate banking. Its Head Office stands on Baniyas Road in Deira, one of Dubai’s oldest commercial districts, and the bank’s retail network reaches customers across the Emirates and beyond. A career here places you inside an institution that sits at the centre of the UAE’s financial life.

The bank states that it is committed to providing opportunities for UAE Nationals in Retail Banking, in line with the UAE Government’s strategy of empowering and developing nationals. For UAE nationals, banking jobs in dubai with an institution of this scale offer structured training, mandatory professional certifications and a clear path from an entry-level officer role into wider retail banking careers. Joining through a nationals-focused post like this one also means your development is a stated priority, not an afterthought.

Working in Dubai

Dubai is the financial centre of the region, and banking jobs in dubai span international banks, regional groups and the large UAE institutions headquartered in the city. Retail banking roles are customer-facing and target-driven, with working patterns shaped by branch and head-office hours, campaigns and employer visits. Deira, where this post is based, is a well-connected district across the Creek from Bur Dubai, served by the metro and by the city’s main road network.

For Emirati candidates, banking jobs in dubai also carry the backing of the national Emiratisation direction, under which major banks actively recruit and develop UAE talent. That makes this a practical moment for nationals to enter the sector: employers are building pipelines for Emirati staff, and early-career officers who perform well can progress into relationship management, product and leadership roles over time. The UAE does not levy personal income tax, and banking roles in the city are known for structured training and clear compliance standards.

Salary and Benefits

Emirates NBD has not published a salary figure for this role on its official posting, and no pay amount is stated anywhere in the vacancy, so no figure is printed here. Your confirmed package will be set out by the bank during the hiring process, before you accept any offer. When comparing banking jobs in dubai, shortlisted candidates should ask the employer directly about the full package on offer — including working hours, leave and any allowances — and check the details carefully. Genuine employers discuss pay with candidates themselves, and no applicant should ever pay an agent or intermediary in connection with an application.

How to Apply for Banking Jobs in Dubai

Prepare an up-to-date CV that shows your education, any customer service, sales, internship or project experience, and your communication and computer skills. Applications close on 21 November 2026. Applications for banking jobs in dubai with Emirates NBD are handled only through the bank’s official careers portal, linked below (Job Identification 66032). Remember that this post is open to UAE nationals only. Never pay anyone to apply or to secure an interview, and never share personal documents outside the official application process.

Apply here: Apply on the official employer page

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