Duty Manager – Front Office

Jumeirah’s flagship eco-conscious beachfront resort on Saadiyat Island in Abu Dhabi is looking for a Duty Manager to join its Front Office team. In this role you act as the hotel management’s representative outside normal office hours, keeping front office operations running smoothly — particularly on overnight shifts — and making sure guests receive the standard of care the resort is known for.

Job Type: Full Time

Main duties:
– Represent hotel management outside regular office hours and supervise front office colleagues during overnight shifts
– Look after the JI loyalty programme, including resolving outstanding points issues and running training sessions
– Watch daily booking levels and manage guest bookings when the hotel is overbooked
– Keep the lobby and entrance areas clean and presentable, coordinating with Housekeeping, Lobby Ambassadors and Concierge
– Record major incidents and significant guest feedback in the duty report
– Check that guest profiles and market/source/channel codes are entered to standard, and flag problems to the Assistant Front Office Manager

Requirements:
– At least 1 year of experience as a Duty Manager, or 2 years as a Team Leader, with a reputable hospitality brand
– Fluency in English plus a second language — Russian, Spanish, German, Arabic or French is required for this role
– Strong communication and interpersonal skills
– Working proficiency in Microsoft Office, Opera PMS (Cloud) and HotSoS

Benefits (as stated by the employer): tax-free salary paid in UAE Dirhams (no figure published), generous food-and-beverage benefits, reduced room rates across Jumeirah properties worldwide, leave and healthcare package, flights home, and life insurance.

Apply (official): https://dhcareers.avature.net/en_US/jumeirahmarketplace/JobDetail/Duty-Manager-Front-Office-Jumeirah-Saadiyat-Island/845

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