Guest Experience Supervisor jobs in Dubai are open at Marriott Resort Palm Jumeirah Dubai, which is recruiting a Guest Experience Supervisor in Guest Relations. The role processes guest check-ins, manages guest accounts and billing, and supervises the guest experience team, making sure every arrival and departure runs smoothly. No closing date is stated on the official posting, so applications should be made promptly.
Marriott Resort Palm Jumeirah Dubai sits on Palm West Beach, Palm Jumeirah Road, in Dubai. The Guest Experience Supervisor is the first point of contact for guests and for the team: verifying identity and payment, assigning rooms, activating room keys, handling requests and following up until they are met. It is a front office supervisory role for someone with at least a year of related experience and a year supervising others.
About Marriott Resort Palm Jumeirah Dubai
Marriott Resort Palm Jumeirah Dubai is a Marriott Hotels property on Palm Jumeirah in Dubai. Marriott Hotels is part of Marriott International, and the brand’s promise is “Wonderful Hospitality. Always.” — thoughtful, heartfelt, forward-thinking service that upholds and builds upon the legacy of the Marriott name.
Marriott International describes itself as an equal opportunity employer that actively fosters an environment where the unique backgrounds of associates are valued and celebrated, and states that its greatest strength lies in the rich blend of culture, talent and experiences of its associates. In joining Marriott Hotels, you join a portfolio of brands with Marriott International, with the chance to do your best work, begin your purpose, belong to a global team and become the best version of yourself.
Guest Experience Supervisor: role overview
The Guest Experience Supervisor processes all guest check-ins, verifying guest identity, form of payment, assigning room, and activating or issuing the room key. The supervisor sets up accurate accounts for each guest according to their requirements, enters Marriott Rewards information, ensures rates match market codes and documents exceptions, secures payment before issuing the room key, and verifies or adjusts billing.
The role also covers daily reporting and cash handling: compiling and reviewing daily reports, logs and contingency lists, completing cashier and closing reports, processing all payment types, vouchers, paid-outs and charges, balancing and dropping receipts, counting and securing the bank at the beginning and end of shift, obtaining manual authorisations and following all accounting procedures. The supervisor notifies Loss Prevention or Security of any guest reports of theft.
Key responsibilities
The main duties of the role, as stated on the official Marriott posting, are:
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating or issuing the room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information, ensure rates match market codes, and document exceptions.
- Secure payment before issuing the room key, and verify or adjust billing.
- Compile and review daily reports, logs and contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary, and follow up to ensure requests have been met.
- Process all payment types, vouchers, paid-outs and charges.
- Balance and drop receipts, and count and secure the bank at the beginning and end of shift.
- Obtain manual authorisations and follow all accounting procedures.
- Notify Loss Prevention or Security of any guest reports of theft.
- Assist management in training, evaluating, counselling, motivating and coaching employees.
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment and Open Door Policy process.
- Develop and maintain positive working relationships, support the team to reach common goals, and listen and respond appropriately to employee concerns.
- Follow company policies and procedures, report accidents, injuries and unsafe work conditions to the manager, and complete safety training and certifications.
- Ensure personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Ensure adherence to quality standards, and enter and locate information using computers and point-of-sale systems.
The role is physically active. The posting states that the supervisor stands, sits or walks for an extended period of time, and moves, lifts, carries, pushes, pulls and places objects weighing less than or equal to 10 pounds without assistance.
Requirements and qualifications
Marriott lists the following preferred qualifications for this role:
- Education: a high school diploma or G.E.D. equivalent.
- Related work experience: at least 1 year of related work experience.
- Supervisory experience: at least 1 year of supervisory experience.
- Licence or certification: none.
The role suits a front office professional who is accurate with accounts and billing, calm with guests, and ready to supervise a small team on shift. Candidates should be able to show examples of handling check-ins and payments, resolving guest requests, balancing a shift’s receipts, and coaching colleagues.
What Marriott Resort Palm Jumeirah Dubai offers
No salary, visa or specific benefit is stated on the official job page, so none is given here. The posting carries only general information about Marriott Hotels and Marriott International. Candidates who are shortlisted will receive full details of the employment package from the employer during the recruitment process.
How to apply for the Guest Experience Supervisor job in Dubai
Applications are made through the official Marriott careers portal. Candidates should prepare a CV that shows their front office or guest relations experience, their supervisory experience, and examples of handling guest accounts, billing and requests. No closing date is stated on the official posting, so early application is advised.
Apply here on the official Marriott careers page: Guest Experience Supervisor – Guest Relations, Marriott Resort Palm Jumeirah Dubai (job reference P1-7451186-0).
Marriott International never charges candidates for recruitment. Job seekers should only apply through the official careers portal and should be wary of anyone asking for payment in connection with a hotel job.
Frequently asked questions
Where is this job based?
Marriott Resort Palm Jumeirah Dubai, on Palm West Beach, Palm Jumeirah Road, Dubai.
What is the closing date?
No closing date is stated on the official Marriott careers posting (job reference P1-7451186-0).
How much experience do I need?
At least 1 year of related work experience and at least 1 year of supervisory experience, with a high school diploma or G.E.D. equivalent.
Is a licence or certification required?
No. The official posting states that no licence or certification is required.
Is a salary stated?
No. The official posting does not state a salary, visa or benefits package, so none is given here.
To apply for this job please visit careers.marriott.com.
