Housing Support Officer Jobs in Dubai – Dubai Islamic Bank

Housing Support Officer jobs in Dubai are open at Dubai Islamic Bank (DIB), which is recruiting for an Officer – Developer & Govt Housing Support. The role supports daily operational and customer support work related to Government Housing Programs and property developers, processing customer requests, transactions and documentation and following them up until they are resolved. The closing date is 25 December 2026, so applications should be made promptly.

Dubai Islamic Bank is the largest Islamic bank in the UAE by assets and the world’s first full-service Islamic bank. The Officer works with customers, developers, government housing programmes, land departments and municipalities across all Emirates, so the role suits someone who already understands home finance operations and enjoys coordinating between customers, internal departments and outside parties.

About Dubai Islamic Bank

Dubai Islamic Bank was established in 1975 and is the largest Islamic bank in the UAE by assets and a public joint-stock company listed on the Dubai Financial Market. It is the world’s first full-service Islamic bank and the second-largest Islamic bank in the world. The Group has assets of more than USD 80 billion and a market capitalisation of more than USD 10 billion, with a workforce of more than 10,000 employees and around 500 branches across the Middle East, Asia and Africa, serving more than 5 million customers.

DIB offers Shariah-compliant products and services to retail, corporate and institutional clients. Its home finance business works closely with Government Housing Programs and developers, which is the area this role supports. The bank was designated a Domestic Systemically Important Bank (D-SIB) in the UAE in 2018 and completed the acquisition of Noor Bank in early 2020.

Housing Support Officer: role overview

The Officer – Developer & Govt Housing Support provides daily operational and customer support for Government Housing Programs and developers. The job holder processes and follows up on customer requests, operational transactions, documentation and pending cases in line with approved procedures and service standards, and keeps customer records, operational trackers, MIS reports and support documentation up to date.

The role is a junior management position in the bank’s Banking division, based in Dubai and full time. It involves constant coordination: with internal departments so cases move smoothly and are resolved on time, and with outside parties including contractors, consultants, developers, Government Housing Programs, Land Departments across all Emirates, Government Municipalities across all Emirates, valuators and external lawyers.

Key responsibilities

The main duties of the role, as stated on the official DIB posting, are:

• Support daily operational and customer support responsibilities related to Government Housing Programs and developers.
• Process and follow up on customer requests, operational transactions, documentation and pending cases in line with approved procedures and service standards.
• Maintain and update customer records, operational trackers, MIS reports and support-related documentation.
• Coordinate with internal departments to support smooth operational processing and timely case resolution.
• Support achievement of approved turnaround times (TATs), service level agreements (SLAs) and customer service standards for assigned responsibilities and customer interactions.
• Identify operational delays, customer issues and pending requirements and inform the line manager for necessary action and follow-up.
• Support compliance with approved policies, procedures, regulatory requirements and departmental initiatives assigned by the line manager.

Requirements and qualifications

Dubai Islamic Bank asks for a diploma, with a bachelor’s degree preferred, and a minimum of 2 to 3 years of banking experience. The posting is listed at junior management career level, with 2 years as the minimum and 3 years as the maximum years of experience.

The role is based in Dubai, UAE, and is a full-time position. Candidates should have a working knowledge of home finance operations, since the job centres on Government Housing Programs, developers and the documentation and liaison work that sits around home financing cases.

Skills and competencies

The official posting lists the following technical competencies for the role:

• Regulatory and Compliance Knowledge – Basic
• Complaints Management – Intermediate
• Product Management – Basic
• Sales Channel Management – Basic
• Home Financing Government Liaison – Intermediate
• Developer Relationship Management – Intermediate

The behavioural competencies listed are Business & Strategic Acumen, Change & Innovation Agility, Digital Mindset, Ownership & Accountability, Plan & Execute to Excel, and Think & Act Customer, each at the Executing level. The key relationships for the role are internal — all departments in DIB — and external — contractors, consultants, developers, Government Housing Programs, Land Departments across all Emirates, Government Municipalities across all Emirates, valuators, external lawyers and customers.

What Dubai Islamic Bank offers

No salary, visa, perk or specific benefit is stated on the official job page, so none is given here. The posting carries only the job description, competencies and job details. Candidates who are shortlisted will receive full details of the employment package from Dubai Islamic Bank during the recruitment process.

How to apply for the Housing Support Officer job in Dubai

Applications are made through the official Dubai Islamic Bank careers portal. Candidates should prepare a CV that shows their banking experience, their work with home finance, housing programmes or developers, and their experience coordinating cases and documentation. The closing date is 25 December 2026 — applications must be submitted before that date.

Apply here on the official DIB careers page: Officer – Developer & Govt Housing Support – Dubai Islamic Bank (reference JB1100021262). The posting was published on 26 October 2026.

Dubai Islamic Bank never charges candidates for recruitment. Job seekers should only apply through the official careers portal and should be wary of anyone asking for payment in connection with a DIB job.

Frequently asked questions

Where is this job based?
Dubai, UAE, at Dubai Islamic Bank.

What is the closing date?
25 December 2026, as stated on the official DIB careers posting (reference JB1100021262).

What qualifications do I need?
A diploma, with a bachelor’s degree preferred, and a minimum of 2 to 3 years of banking experience.

What does the role involve day to day?
Supporting Government Housing Programs and developers: processing and following up customer requests, transactions, documentation and pending cases, keeping records and trackers up to date, and coordinating with internal departments and outside parties so cases are resolved on time.

Is a salary stated?
No. The official posting does not state a salary, visa or benefits package, so none is given here.