Senior Customer Sales and Service Consultant – SkyCargo (Emirates)

Experienced sales and service professionals looking for sales consultant jobs in dubai with a cargo and aviation focus should examine this senior vacancy carefully: Emirates SkyCargo is hiring a Senior Customer Sales and Service Consultant, based in Dubai. The role appears on the official Emirates Group careers portal among the group’s current open positions, and applications close on 18 November 2026. It is a customer-facing commercial post with one of the world’s best-known air cargo brands.

What separates this opening from many sales consultant jobs in dubai is the product. Instead of selling a general service, the consultant promotes and sells the cargo products and services of Emirates SkyCargo — the airfreight division of Emirates — to customers who ship goods around the world. The official job purpose describes SkyCargo, established in 1985, as the largest international cargo airline in the world, and its team keeps growing as the organisation increases its cargo capacity and develops specialised products for customers. If you have two or more years of customer service or contact centre experience and want a more commercial direction, this role deserves a close look before the deadline.

About the Role

In this post, the consultant provides exceptional service to Emirates SkyCargo customers by promoting and selling the airline’s products and services. The work happens across channels, dealing with customer enquiries, bookings and service questions, and turning everyday contact with customers into a professional sales opportunity. Senior sales consultant jobs in dubai usually carry exactly this expectation: handle the service side well, and grow revenue at the same time.

Identifying sales opportunities is a core part of the day. When a customer calls or writes about a shipment, the consultant is expected to spot where an additional service, an upgrade or a better-suited product would genuinely help them — the upsell and cross-sell element of the role — and to explain it clearly rather than push it. Done well, that builds long-term customer relationships, because shippers return to the people who understand their business and solve their problems quickly.

The senior level of the title matters too. This is not an entry-level sales desk role: it suits someone who already knows how a busy contact centre or back office runs, understands airline procedures, and can be trusted to deal with customers accurately and confidently. The consultant represents a premium cargo brand, so written and spoken communication, careful record handling and a calm manner under pressure all count.

The role also sits inside a much larger operation. Emirates SkyCargo continuously increases its cargo capacity and develops specialised products to meet the growing needs of customers, which means the product range the consultant sells keeps evolving. For someone who enjoys learning an industry properly, few sales consultant jobs in dubai offer a product this specialised or a customer base this international.

Key Responsibilities

The main duties attached to this post, and to senior sales consultant jobs in dubai in a cargo contact centre setting, include the following:

• Promote and sell Emirates SkyCargo products and services to customers across the available sales and service channels
• Deliver exceptional customer service on every enquiry, booking and service request, protecting the SkyCargo brand
• Identify sales opportunities in day-to-day customer contact and grow revenue through honest, well-judged selling
• Upsell and cross-sell relevant products and services where they genuinely benefit the customer
• Build and maintain strong customer relationships, so shippers return to SkyCargo for future business
• Handle customer communication accurately and professionally, by phone, in writing and through the centre’s systems
• Apply airline and contact centre procedures correctly to bookings, enquiries and after-sales support
• Work to the standards expected of a senior consultant in a busy, fast-paced customer operation

Requirements

Emirates sets a practical profile for this post, and applicants for sales consultant jobs in dubai with SkyCargo will need the following:

• A high school qualification or equivalent
• At least two years of experience in a customer service or contact centre role
• Knowledge of back office and contact centre work, and of airline industry procedures
• Excellent written, verbal and interpersonal communication skills
• The ability to work well in a busy, fast-paced environment
• Good PC-based skills, including Windows applications such as Microsoft Word and Excel

Two points are worth underlining. First, the experience requirement is about the type of work, not only its length: two years in customer service or a contact centre, with back-office knowledge, is the profile the employer describes. Second, communication is the real differentiator here. A senior consultant who writes clearly, listens well and explains cargo products in plain language will stand out far more than one who simply lists sales targets. If your background includes freight, logistics or airline customer work, make that connection obvious in your CV, while remembering that the stated requirements above are the ones your application is judged against.

About the Company

Emirates SkyCargo is the air cargo arm of the Emirates Group. Established in 1985 as the airfreight division of Emirates, it is described in the employer’s own posting as the largest international cargo airline in the world. Operating through its Dubai hub, SkyCargo supports customers moving goods across a global network and continues to develop specialised cargo products for different industries. Commercial roles with the division, including sales consultant jobs in dubai, are advertised through the Emirates Group’s official careers portal, where this Senior Customer Sales and Service Consultant vacancy is currently listed.

Working in Dubai

Dubai is one of the world’s great trading and logistics hubs, and its airports and cargo facilities support a large community of sales, service and supply chain professionals. Consultant roles in the city often involve regional responsibility for the Middle East, Africa, Europe and Asia, because so many global companies run their regional operations from Dubai. A cargo role here places you close to that trade flow rather than at the edge of it.

The business environment is international and English-speaking, and the city’s position between Europe and Asia suits an airline cargo operation that runs around the clock. For a consultant with contact centre experience, Dubai offers a concentration of airlines, freight forwarders and logistics employers that few other cities can match, together with the infrastructure that makes relocating for work practical.

Salary and Benefits

Emirates does not publish a salary figure for this role, and no amount is stated in the official advertisement. What the employer does state is that the position offers an attractive tax-free salary and travel benefits that are exclusive to the industry, including discounts on flights and hotel stays around the world.

Because no pay amount is published, be careful with figures quoted elsewhere. Aggregator websites attach estimated salary ranges to listings like this, but those are estimates produced by third parties, not Emirates figures, and they should not be relied on when comparing sales consultant jobs in dubai. Ask for the full package in writing at offer stage instead: the salary, leave entitlement and the exact scope of the travel benefits.

How to Apply for Sales Consultant Jobs in Dubai

Applications close on 18 November 2026. If you are weighing up sales consultant jobs in dubai, this SkyCargo post rewards genuine customer service craft as much as selling: tailor your CV to show the contact centre or back-office environment you have worked in, the airline or logistics procedures you know, and the customer relationships and revenue results you can evidence. Apply through the official Emirates Group careers portal before the deadline, because senior roles with a global cargo brand attract strong competition.

Apply here: Apply on the official employer page

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