Senior Operations, Road Operations Jobs in Abu Dhabi – DSV

Senior Operations Road Operations jobs in Abu Dhabi are open at DSV, which is hiring a Senior Operations, Road Operations professional for its road transportation business in Abu Dhabi. The role manages and develops operational relationships with strategic customers, making sure road freight is delivered on time, on budget and to the agreed service standard. The posting was published on 2 November 2026, and no closing date is stated on the official DSV careers page.

Road transport is the part of the supply chain that customers see most directly: a truck that arrives late or a delivery that goes wrong is felt immediately. The Senior Operations role sits between the customer, the planners, the dispatch teams, the drivers and the subcontractors, keeping all of them aligned so that daily transport runs smoothly and problems are fixed before they become service failures.

About DSV

DSV is a global transport and logistics company headquartered in Denmark, and one of the largest freight forwarders in the world. The group employs close to 150,000 people in more than 90 countries, moving goods by road, air and sea and running contract logistics operations for customers across many industries.

In the UAE, DSV operates road, air and sea freight services from Dubai and Abu Dhabi, connecting Gulf businesses to regional and global markets. Its road transportation business handles domestic and cross-border movements, where reliable scheduling, route planning and customer communication matter as much as the physical movement of the freight itself.

DSV describes its culture as one where people are trusted to take ownership, act on their ideas and create results as a team. The company’s message to candidates is “Start here. Go anywhere” — a promise that the work matters and that a career at DSV can move as far as a person’s ambition takes them.

Senior Operations, Road Operations: role overview

The role is responsible for managing and developing operational relationships with strategic customers within the road transportation business. That means being the primary operational point of contact for assigned key accounts: understanding what each customer needs, making sure the transport operation delivers it, and building the relationship so the customer stays with DSV.

Day to day, the role covers the full road transport cycle — planning, dispatch, execution, monitoring and reporting. The Senior Operations professional oversees daily transportation activities for assigned accounts, coordinates with transport planners, dispatch teams, driver management and subcontractors, and monitors shipment execution, vehicle utilisation, delivery performance and operational exceptions.

The role also carries a commercial edge. It monitors transportation costs and account profitability with the commercial and finance teams, looks for route optimisation and load consolidation opportunities, and supports budgeting, forecasting and capacity planning. Service quality and cost control are treated as two sides of the same job.

Key responsibilities

The main duties of the role, as stated on the official DSV posting, are:

• Act as the primary operational point of contact for assigned key accounts, build and maintain strong relationships with customers and internal stakeholders, understand customer transportation requirements, and ensure service delivery meets agreed expectations.
• Conduct regular operational reviews, address customer concerns proactively, and identify opportunities to improve customer satisfaction and operational efficiency.
• Oversee daily transportation activities for assigned accounts, ensuring timely and efficient deliveries, and coordinate with transport planners, dispatch teams, driver management and subcontractors.
• Monitor shipment execution, vehicle utilisation, delivery performance and operational exceptions, and ensure effective management of transportation schedules, routes and capacity.
• Resolve operational escalations, delivery delays and service disruptions quickly and effectively.
• Monitor performance against agreed Service Level Agreements and operational key performance indicators, and prepare and present regular operational performance reports and updates to customers and management.
• Identify service gaps, conduct root cause analysis, implement corrective actions, and drive improvements in on-time delivery, transport efficiency and customer experience.
• Monitor transportation costs and account profitability in collaboration with commercial and finance teams, and identify opportunities for route optimisation, load consolidation and improved fleet utilisation.
• Minimise operational inefficiencies, additional charges and service failures, and support budgeting, forecasting and capacity planning for assigned accounts.
• Collaborate with sales, customer service, operations, finance and procurement teams, and support customer onboarding, new business implementation and operational transitions.
• Lead continuous improvement initiatives to streamline processes and enhance productivity, and ensure operational procedures and customer-specific Standard Operating Procedures are documented and maintained.
• Ensure transportation operations comply with applicable road transport regulations, safety requirements and company policies, monitor subcontractor performance and adherence to contractual requirements, and identify operational risks and put mitigation measures in place.
• Ensure accurate transportation documentation and the timely resolution of claims and incidents.

Requirements and qualifications

DSV lists the following education and experience for the Senior Operations, Road Operations role:

• A Bachelor’s degree in Logistics, Supply Chain Management, Business Administration or a related field.
• Five to seven years of experience in road transportation, logistics operations or key account management.

The posting also asks for:

• A strong understanding of domestic and cross-border road freight operations.
• Experience managing strategic customers and transportation service providers.
• Knowledge of transportation management systems, operational reporting and performance analytics.

The specific skills listed on the official posting are strong communication, problem-solving and negotiation skills, stakeholder management skills, strong organisational and follow-up skills, a self-motivated and target-oriented approach, comfort working in a fast-paced environment, and the ability to work independently as well as collaboratively within a team.

This is a mid-to-senior operations role. Candidates should have several years running road transport operations or managing key logistics accounts, with a track record of keeping service levels high while controlling cost.

What DSV offers

No salary, visa, perk or specific benefit is stated on the official job page, so none is given here. Candidates who are shortlisted will receive full details of the employment package from DSV during the recruitment process.

How to apply for the Senior Operations, Road Operations job in Abu Dhabi

Applications are made through the official DSV careers portal. Candidates should prepare a CV that shows their degree, their five to seven years in road transportation, logistics operations or key account management, their experience with domestic and cross-border road freight, and examples of managing strategic customers, improving on-time delivery and working with transport management systems. No closing date is stated on the posting, so applications should be made promptly.

Apply here on the official DSV careers page: Senior Operations, Road Operations – DSV, Abu Dhabi.

DSV never charges candidates for recruitment. Job seekers should only apply through the official careers portal and should be wary of anyone asking for payment in connection with a DSV job.

Frequently asked questions

Where is this job based?
Abu Dhabi, United Arab Emirates, in DSV’s road transportation business.

What is the closing date?
No closing date is stated on the official DSV posting, which was published on 2 November 2026.

How much experience do I need?
Five to seven years of experience in road transportation, logistics operations or key account management, with a Bachelor’s degree in Logistics, Supply Chain Management, Business Administration or a related field.

What does the role cover?
Managing operational relationships with strategic road transport customers, overseeing daily transport activities, monitoring service performance against agreed standards, and controlling cost and efficiency.

Is a salary stated?
No. The official posting does not state a salary, visa or benefits package, so none is given here.