Customer Service Team Leader — Qatar Aircraft Catering Company (Qatar Airways Group)

If you are searching for jobs in Doha in aviation catering and airport operations, this Customer Service Team Leader opportunity with Qatar Aircraft Catering Company, part of the Qatar Airways Group, in Doha, Qatar is worth a close look.

This post covers one of the latest team leader jobs in doha openings listed on GulfCareers.ae — read the full details below and apply through the official employer link.

It is one of the more specialised Gulf jobs currently listed for experienced customer service and airside professionals, and the employer is hiring now through its official careers portal. You can apply online via the link at the end of this post, and you should read the full employer listing carefully before you submit your application. More team leader jobs in doha are added on GulfCareers.ae every week, so check back regularly if this role is not the right fit.

About the Role

This is a full-time, talent pool position based in Doha, offered under reference 260000C5. The Customer Service Team Leader works airside, where catering services meet flight operations, and is responsible for overseeing how catering is loaded onto aircraft. In a busy hub environment, that work has to be precise and punctual, because every departure depends on the right items being in the right place at the right time.

At the centre of the role is the galley loading plan. The Team Leader makes sure each aircraft is loaded in line with that plan and with the relevant menu specifications, while also protecting food safety at every stage. That involves practical checks during loading, including monitoring food temperatures, and a clear handover process with the cabin crew once loading is complete.

The position also has a clear people-management element. On airside, the Team Leader guides and coordinates Customer Service Agents, Loading Assistants and Equipment Operators, helping the team work together safely and efficiently during each turnaround. It is a customer-facing leadership role as well as an operational one, combining service standards with the discipline needed for safe airside work. New team leader jobs in doha appear regularly — follow GulfCareers.ae so you do not miss the next opening.

Key Responsibilities

• Oversee airside catering loading for departing flights, coordinating the team and the sequence of work so that loading is completed in an orderly way and aircraft are ready for departure without avoidable delays.
• Load each aircraft accurately and on schedule in line with the galley loading plan, checking that the correct catering items are placed as planned for that flight and service.
• Apply food safety standards throughout the loading process, following the procedures that protect food quality and hygiene from the catering facility through to the aircraft.
• Carry out food temperature checks as part of the loading routine, recording and acting on the checks in line with the employer’s food safety requirements.
• Coordinate the handover and sign-off with cabin crew, confirming that loading is complete and that any issues have been communicated clearly before the crew takes over the galley.
• Supervise and support Customer Service Agents, Loading Assistants and Equipment Operators working airside, allocating tasks, answering questions and helping the team maintain safe working practices.
• Work to menu specifications and service requirements for each flight, so that what is loaded matches what the airline has planned for passengers on that service.

Requirements and Qualifications

• A high school qualification together with at least two years of job-related experience, or a bachelor’s degree together with at least one year of job-related experience, as stated in the employer’s listing.
• Excellent spoken and written English, with the ability to communicate clearly with colleagues, cabin crew and other airside teams during busy operations.
• Computer literacy across everyday workplace tools, including Microsoft Word, Excel, PowerPoint and Outlook, for planning, reporting and day-to-day communication.
• Good working knowledge of food safety principles, so that hygiene, handling and temperature controls are understood and followed consistently.
• Good knowledge of airside safety, reflecting the care and awareness needed when working around aircraft, vehicles and equipment on the ramp.
• Familiarity with galley loading plans and menu specifications, or the ability to work accurately from them when preparing an aircraft for departure.
• Experience in a customer service role where you dealt directly with customers or service users, bringing a professional and helpful approach to the team.
• Arabic language skills are an advantage, although they are not described as essential in the listing.
• Flexibility over working hours and the ability to stay calm and effective under pressure, which are both important in a time-sensitive airport operation.

This role will suit someone who enjoys leading a small operational team in a fast-moving environment and who takes pride in getting details right. If your background combines customer service with food safety awareness or airside experience, and you are comfortable taking responsibility for a handover that cabin crew rely on, this could be a strong next step in Doha.

Candidates who prefer predictable office hours may find the airside pattern less suitable, while those who thrive on teamwork, clear procedures and visible results from each flight are likely to feel at home. Candidates looking for team leader jobs in doha should apply early, as popular vacancies with leading employers close quickly.

About the Company

Qatar Aircraft Catering Company is the catering business within the Qatar Airways Group, the wider group that includes Qatar Airways, one of the world’s most recognised airlines. The group is based in Doha and operates through Hamad International Airport, which serves as its main hub for passenger and connecting services.

Within that structure, the catering company focuses on preparing and delivering in-flight catering for airline operations, supporting the onboard food and beverage service that passengers experience. Working for a group company of this scale means following well-established standards for safety, quality and service, and cooperating closely with other group teams across the airport operation. GulfCareers.ae lists verified team leader jobs in doha taken from official employer pages only — never from unofficial agents.

Working in Doha

Doha, the capital of Qatar, is a major centre for aviation, hospitality and international business in the Gulf, and it offers a wide range of roles for people interested in airport and airline support services.

For jobseekers looking at jobs in Doha, roles connected to the main international airport can provide experience in a truly international workplace, with colleagues and passengers from many countries. As with any move, applicants should research the employer’s own information on relocation, contracts and living arrangements, check current official guidance on working in Qatar, and plan their budget carefully before accepting an offer. You will find more team leader jobs in doha listed on GulfCareers.ae as soon as employers announce them.

Salary and Benefits

The employer has not published a salary for this position in the official listing, so no salary figure is shown here. Applicants should refer to the official employer page and any information provided during the recruitment process for details of pay and benefits. If this role is not the right fit, you can browse other team leader jobs in doha on GulfCareers.ae and apply for free.

How to Apply for Team Leader Jobs in Doha

To be considered, apply through the official Qatar Airways Group careers page for this vacancy, using the link below. Check that your CV reflects the education and experience routes described above, highlights your English and computer skills, and explains any relevant food safety, airside or customer service experience. Because this is listed as a talent pool opportunity, the employer may consider applications for current or future needs as described on its own page, so make sure your contact details are up to date when you apply online. Applying for team leader jobs in doha through GulfCareers.ae is always free — you never pay a fee to apply.

Apply here: Apply on the official employer page

You can also browse the latest team leader jobs in doha and other Gulf vacancies on our All Jobs page.

GulfCareers.ae is not the employer and never charges applicants a fee. Apply only through the official employer link in this post.