Quality Officer – dnata Travel

If you are looking for quality officer jobs in dubai, dnata is currently hiring a Quality Officer for dnata Travel within its Global Contact Centre, and applications close on 26 Nov 2026. The role is based in Dubai and supports the local and regional contact centres across the UAE and the Middle East. It focuses on making sure customers receive a consistently high standard of service. This page summarises the official posting in plain language, including the duties, requirements and benefits. Read the details below, check that you meet the criteria, and then apply through the official Emirates Group link before the deadline.

This summary is written from the employer’s official posting, so the duties, requirements and benefits below reflect what dnata itself has published. No salary figure is included because the posting does not state one. If the role matches your experience, prepare your application before the closing date.

About This Role at dnata in Dubai

The Quality Officer works in the dnata Global Contact Centre, the unit that handles customer contact for dnata Travel. The main purpose of the job is to help deliver the highest level of quality service to dnata customers, consistently, across the local and regional contact centres.

Working closely with the Contact Centre management team, the post holder helps develop and put in place the quality standards and processes used across the centres. Among quality officer jobs in dubai, this one also carries clear ownership of the Change Management process for the Contact Centre.

dnata is part of the Emirates Group and provides travel and airport services in many countries. Its contact centres deal with large numbers of customer enquiries every day, so reliable quality checks, coaching and audits matter a great deal in this role.

The contact centres covered by this role are both local and regional, serving customers in the UAE and across the Middle East. That regional scope means the quality standards, assessment criteria and reports produced in this job affect many teams, not just one office.

What You Will Do in quality officer jobs in dubai

The duties below are taken from the official posting for quality officer jobs in dubai at dnata. They cover quality standards, monitoring, audits, reporting and training support across the contact centres.

• Set up and implement quality criteria, standards and processes, developed together with the Call Centre Manager (dnata), so that individuals and teams understand what is expected and stay motivated to reach the desired quality levels.
• Work with the Contact Centre management team and other staff to devise and implement quality standards and processes covering all internal and external customer interactions.
• Regularly review agent and contact centre assessment criteria to make sure they stay fit for purpose and in line with commercial objectives.
• Keep quality standard documentation up to date and calibrated across the contact centre, using version control.
• Make sure regular quality monitoring is scheduled by the Reservation and Sales Officers, and that enough coaching time is allocated for agents.
• Carry out regular quality audits inside the Contact Centre, check that quality standards are being calibrated, and recommend changes based on the findings.
• Review quality standards across the local and regional contact centres so assessment methods and criteria stay consistent, and recommend any changes needed.
• Liaise with departments across the business to find areas where quality can improve, and suggest procedure, process or training solutions.
• Produce quality monitoring reports and feedback results on trends and coaching opportunities for the Contact Centre management teams, with recommendations based on the findings.
• Identify training needs together with the training department, carry out training gap analysis, and help develop effective and relevant training plans.
• Take accountability for Change Management within the Contact Centre, including communicating and implementing quality standards and quality process changes.

In day-to-day terms, the work mixes hands-on quality checks with planning and communication. One day may centre on audits and monitoring schedules, while another focuses on reports, calibration sessions or a change that needs to be introduced across the centres.

Who Can Apply — Requirements

The official posting sets out a short list of essential requirements for quality officer jobs in dubai with dnata, plus extra experience that gives a candidate an edge. Check both lists carefully before you apply, and only apply if you meet the essentials.

Essential requirements:

• A Vocational qualification or a Diploma (12+2 or equivalent).
• At least 3 years of experience in a customer service or call centre environment.

You will have an edge if you also have:

• Experience in coaching and people development, including giving feedback and supporting performance improvement.
• Experience implementing and managing quality assurance programmes, with knowledge of contact centre procedures and quality methodologies.
• Strong analytical, problem-solving and process improvement skills, including process mapping and design.
• Good communication, stakeholder management and influencing skills, with proficiency in Microsoft Office, including Word, Excel and Outlook.

The advantage items mirror the actual duties of the job. Coaching experience matters because the role schedules monitoring and coaching time, and quality programme experience matters because the post holder reviews criteria, runs audits and reports on trends for management teams.

If your background is in contact centre quality assurance, this role uses those skills at a larger, regional scale. Experience from any customer service operation can be relevant, as long as the essential criteria above are met.

Salary and Benefits

The official posting does not publish a salary figure for quality officer jobs in dubai at dnata. What it does state is that the successful candidate will enjoy an attractive tax-free salary.

The posting also highlights travel benefits that are exclusive to the industry. These include discounts on flights and hotel stays around the world. Because no amount is published, treat any salary figure shown on other websites with caution and rely only on the official posting.

The full package details are confirmed by the employer during its own recruitment process. If you are shortlisted, that is the stage to ask about the complete salary and benefits on offer, using the official posting as your reference point.

How to Apply for Quality Officer Jobs in Dubai

Applications for quality officer jobs in dubai at dnata are made through the official Emirates Group careers portal. Use the employer link on this page to open the official posting and submit your application there: https://www.emiratesgroupcareers.com/search-and-apply/27086.

Before you apply, update your CV so it clearly shows your contact centre and quality experience. Mention any coaching, audits or quality programmes you have worked on. You can also browse all jobs on GulfCareers.ae to compare similar roles across the Gulf.

Keep your application focused on the criteria in the official posting. Highlight your years in customer service or a call centre, your quality assurance work, and your Microsoft Office skills. Short, clear examples of coaching or process improvements will help your application stand out.

Please note that the closing date for this vacancy is 26 Nov 2026. Applications sent after the employer closes the posting cannot be considered, so complete your application in good time.

Why Apply Through GulfCareers.ae

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We check employer postings before listing them and remove roles once they close. We never ask jobseekers for payment, and we never handle applications ourselves. Every application is made by you, directly with the employer, through the official link.

New Gulf vacancies are added to the site regularly, covering Dubai, Abu Dhabi, Qatar, Saudi Arabia and Kuwait. Checking back often means you can apply early, while a posting is still open and before its closing date passes.

Apply Before 26 Nov 2026

This vacancy closes on 26 Nov 2026, so do not leave your application until the last day. If you meet the requirements, apply now for quality officer jobs in dubai with dnata through the official link above and give yourself time to complete every step properly.

GulfCareers.ae is not the employer and never charges applicants a fee. Apply only through the official employer link in this post.